Another Source

IT Support Specialist

ID 100441
Job Locations
US-WA-Seattle
Category
Information Technology
Company
Seattle Aquarium

At a glance

The Seattle Aquarium is hiring an IT Support Specialist to join their team in Seattle!  The Seattle Aquarium is a leading marine conservation organization with a global reputation. Delivering on our conservation mission, Inspiring Conservation of Our Marine Environment is more important now than ever. The current campus expansion with the Ocean Pavilion holds tremendous hope for revitalizing our city; leading animal welfare and conservation engagement; and building awareness about climate change, plastic pollution, and sustainable seafood.  The IT support specialist provides support to the Seattle Aquarium staff and volunteers, including installation, maintenance, and troubleshooting of hardware/software and other IT projects.  If you are eager to be given the opportunity to learn and grow in the IT field, learn more and apply today! 

Description: What you'll be doing

Another Source’s client, Seattle Aquarium, is recruiting aIT Support Specialist to join their team in Seattle, Washington. 

 

Here’s a little about the Seattle Aquarium and the position they are recruiting for:  

 

The Seattle Aquarium’s mission is Inspiring Conservation of Our Marine Environment. It is one of Washington state’s leading environmental education and stewardship institutions and the region’s respected green gathering place for discussion and dissemination of information about the ocean and marine conservation. Accredited by the Association of Zoos and Aquariums (AZA), it’s the eighth-largest aquarium in the U.S. by attendance and among the top five paid visitor attractions in the Puget Sound region. Every year the Aquarium hosts over 850,000 visitors. 

 

As an organization striving to be inclusive of all people, we are making ourselves more aware of how racism has affected the lived experience of Black and Indigenous people and People of Color, and in what ways we are playing a role in those experiences. We view diversity as a strength and recognize that we can only achieve our mission by including the skills and varied perspectives of all people. We understand that environmental burdens and benefits are not equitably distributed and that we have a responsibility to foster inclusive conversations about our marine environment. We strive to create a welcoming and equitable culture as we work together to fulfill the Aquarium’s mission.  

 

Your role:  

The IT support specialist provides support to the Seattle Aquarium staff and volunteers, including installation, maintenance and troubleshooting of hardware/software and other IT projects as assigned by the director of information technology. The position is responsible for the support and maintenance of technology systems. Additional responsibilities include monitoring and responding to incoming IT requests from staff and partners, diagnosing and resolving technical hardware and software issues, and overall end-user support. 

 

This position works Monday through Friday. Candidates must be able to work on-site four days per week with the option to work one day per week from home. The specific schedule and hours will be determined with the final candidate.  

 

How you’ll spend your day: 

  • Troubleshooting and diagnosing issues with network connectivity, desktops/laptops and applications, among others; using patience and professionalism when responding to support tickets and helping our staff who have a range of technological capabilities.  
  • Tracking all issues (both requests and incidents) in our ticketing system; triaging new tickets, escalating issues or configuration requests as appropriate. Includes working with and sometimes directing third party contractors.  
  • Building, configuring and deploying user computers, phones and accessories; tracking deployment in ticket system.  
  • Fielding requests for access to hardware, software internal resources (such as printers, file shares and other enterprise services), as well as inquiries regarding the best process for accomplishing business goals within our IT environment and directing these as appropriate.  
  • Supporting and managing the overall health of various IT services including but not limited to on-site VOIP phone system, Wi-Fi configuration and device connectivity, basic TCP/IP networking, Active Directory, printing and network access.  
  • Creating and/or updating team-internal and user-facing documentation as required. 
  • Assisting in developing new IT processes and automation to address evolving business requirements; includes taking on projects with minimal supervision. 

 

Experience you’ll bring to the team: 

  • One year minimum experience providing technical support to users of Windows and Mac desktop operating systems and Apple mobile devices (including phones and tablets).  
  • Solution-oriented, outstanding troubleshooting and customer service skills, with strong attention to detail.  
  • Ability to communicate effectively in person and in writing and project a professional image.  
  • Ability to work with a minimum of direction, prioritizing and managing own time.  
  • Proactive in keeping management informed of issues.  
  • Patient and effective working with diverse groups of people at all levels of the organization.  
  • Strong work ethic that includes neatness, punctuality, persistence and a positive attitude.  
  • Outstanding troubleshooting and customer service skills, with strong attention to detail.  
  • Ability to communicate effectively and professionally in person and in writing.  
  • Experience creating and adhering to timelines and communicating expectations to a project team.  
  • Understanding of relevant technology systems that allow someone to work independently; troubleshoot and bring effective recommendations to solve problems that arise. Typically, this level of experience comes from firsthand work with these systems for one to two years in a professional environment. 

 

Salary and benefits:  

This is an hourly/nonexempt role. The targeted salary range for this role is $26.44$31.25 per hour ($55,000$65,000 annual equivalent) dependent on experience. Includes Seattle Aquarium’s comprehensive benefits package: medical, vision, dental (subsidized dependent coverage also available), HRA, FSA, life insurance, long-term disability, 403b retirement fund with employer match, subsidized transit (ORCA) pass, Aquarium Family Plus membership and generous paid time off.  

 

The Seattle Aquarium is a progressive, equal opportunity employer that values a diverse workforce. One of our core values is fostering an inclusive community and we want our staff to reflect our community. We encourage diverse candidates to apply, including but not limited to Black, Indigenous and People of Color applicants. Application review will begin immediately.  

Note: Candidate must pass a background check upon job offer to be eligible for this position.  

 
The Seattle Aquarium has partnered with Another Source, an external recruiting firm, to assist in the hiring process for this position. Another Source works with their clients, on a retained project basis, to maximize the breadth of the recruiting process.  

 

Timeline:  

We anticipate the following recruiting schedule for those candidates who are selected for consideration. The following dates are preliminary and subject to change. We’ll work with candidates to set interviews that work for all involved. If hired, relocation assistance is not available.  

  • Application deadline: February 14 
  • Priority given to applications received by February 4.  
  • Interviews: complete by March 7 
  • Start date: March 2022 (ideally).  

 

Another Source works with their clients, on a retained project basis, to maximize the recruiting process.  

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