Lead clinical innovation for one of the nation’s largest and most trusted crisis support providers. Crisis Connections in Seattle, WA is hiring a Senior Director of Clinical Care to drive the strategic growth of programs supporting prevention, intervention, and postvention. With a multilingual, 24/7 lifeline serving over 700,000 contacts annually, this organization fulfills a vital need across communities—including youth, LGBTQ+, and immigrant populations. This hybrid leadership role includes relocation assistance, free parking for onsite days, and the chance to shape life-saving services in a team environment rooted in equity, inclusion, and trauma-informed care.

Another Source’s client, Crisis Connections, is recruiting a Sr. Director of Clinical Care to join their team in Seattle, WA. This is a hybrid role with the opportunity to work remotely 2-3 days per week. For the days you will be working on-site, there is free parking offered at the location in Downtown Seattle. 

Here is a little information on Crisis Connections and the role they are recruiting for: 

Crisis Connections is one of the largest crisis lines in the nation, serving individuals and families throughout Washington State with compassion, dignity, and equity. With over 50 years of experience, we provide critical support through a range of services including 24-hour crisis intervention, emotional support, resource referrals, and mental health access. Our programs—such as the 988 Suicide & Crisis Lifeline, WA Recovery Help Line, and King County 211—connect people in moments of crisis to life-saving care and resources. At Crisis Connections, we are committed to fostering a workplace that reflects the diverse communities we serve and empowers our team to make a meaningful impact every day. 

Learn more: https://www.crisisconnections.org/ 

Thriving employees means a thriving mission: 

• 100% Employer paid Medical, Dental & Vision Coverage  

• Generous Paid Time Off, Including 12 Paid Holidays  

• Discount on ORCA transit pass  

• Voluntary Life Insurance, and Short-term & Long-term Disability Insurance  

• Flexible Spending Accounts (FSA)  

• Retirement Plan  

• Employee Referral Bonuses  

• Free Parking in Downtown Seattle! 

Anticipated Salary Range: $160,000 - $165,000 per year, commensurate with experience. Relocation assistance is available. 

About the Role:   

Crisis Connections is seeking a visionary, results-driven Senior Director of Clinical Care to lead the strategic direction, development, and continuous improvement of our behavioral health crisis services. This is a high-impact leadership role focused on ensuring the delivery of trauma-informed, equitable, and evidence-based care for individuals across the crisis continuum—from prevention to intervention to postvention. 

You will be responsible for overseeing clinical operations, workforce training and development, quality assurance, regulatory compliance, and funder relationships. As a key member of our leadership team, you’ll shape clinical strategies that align with industry best practices and help advance our mission: supporting individuals in crisis with compassion, dignity, and excellence. 

Team Scope: This role leads a team that includes multiple Clinical Directors (988, 911 Diversion, Regional Crisis Care, Recovery & Peer Services), a Social Work Practicum Manager, and a Clinical Training Manager. 

What You’ll Be Doing 

Clinical Oversight 

• Maintain high clinical standards and ensure all documentation is timely and compliant. 

• Supervise clinical staff, volunteers, and interns, supporting a structure of accountability and care. 

Equitable and Responsive Care 

• Deliver culturally relevant and inclusive services through a whole-person care model. 

• Monitor community needs to ensure services evolve with changing population needs. 

Program & Policy Management 

• Oversee daily operations of mental health and substance use disorder programs. 

• Design effective program structures, policies, and procedures that enable performance and impact. 

Workforce Development 

• Partner with HR and Operations to develop hiring, training, and onboarding strategies. 

• Conduct training needs assessments and deliver high-quality, role-specific clinical training. 

• Ensure access to licensure supervision as resources allow. 

Performance Management 

• Guide program leadership to align with Crisis Connections’ values. 

• Promote accountability by supporting timely and constructive staff feedback and resolution of issues. 

Regulatory Compliance 

• Ensure programs meet all clinical and legal standards. 

• Serve as the organization’s Privacy Officer. 

Quality & Outcomes Improvement 

• Establish clinical performance metrics and continuous feedback loops. 

• Lead ongoing efforts to improve service quality and outcomes. 

Cross-Departmental Collaboration 

• Partner with Operations to meet service-level agreements (SLAs), optimize scheduling, and advance workforce/technology initiatives. 

Stakeholder & Funder Engagement 

• Maintain strong relationships with funders and system partners. 

• Respond to care concerns, lead system improvement efforts, and resolve issues proactively. 

Financial Management 

• Collaborate with the CEO and Finance to develop and manage clinical budgets that align with strategic priorities. 

Knowledge And Abilities:  

• Extensive knowledge of public behavioral health systems.  

• Extensive knowledge of suicide prevention and crisis management.  

• Exceptional leadership and interpersonal skills, including team building, collaboration and complaint resolution.  

• Ability to communicate clearly, diplomatically, and effectively. 

• Ability to use analysis, experience, and judgment to make effective decisions.  

• Exceptional change management and strategic planning ability.  

• Ability to build and inspire effective teams and hold self and others accountable.  

• Able to work nights, weekends and holidays.  

• Able to travel across Washington state to attend in-person meetings and conferences. 

What you will bring:  

• Master’s degree in psychology/counseling or social work.  

• Mental Health Professional as defined by WAC 246-341-0200.  

• Independent licensure as a LMHC, LMFT, or LICSW in Washington State is required.  

• Minimum five years of executive-level management experience is required.  

• Minimum of eight years of experience directing behavioral health programs. 

Crisis Connections (CC) is committed to equal opportunity for all employees and applicants. CC does not discriminate with regards to hiring, assignment, promotion, or other conditions of staff employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender, gender identity, veteran status, disability, genetic information, or any other status protected under local, state or federal law. 

In accordance with the Americans with Disabilities Act, upon request, reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of our positions. 

Crisis Connections is an equal opportunity employer. We value having employees whose skills, experience, and background reflect the diverse populations we serve. 

Another Source works with their clients, on a retained project basis.  We are committed to building inclusive candidate pools as we partner with hiring teams. Veterans, women, people of color, LGBTQIA+, and people with disabilities are encouraged to apply. As you read through the job posting and review the list of qualifications (required and/or preferred), please do not self-select out if you feel you do not meet every qualification. No one is 100% qualified. We encourage you to apply and share your story with us. 

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