Crisis Connections—a 24/7 multilingual lifeline serving 700,000+ people annually—is hiring a Senior Director of Human Resources to shape culture and strengthen systems that support communities in crisis. This hybrid role based in Seattle, WA, offers the chance to lead HR policies and workforce systems that support individuals from all walks of life, including youth, LGBTQ+, and immigrant communities in crisis. You’ll partner directly with the CEO, lead a growing HR team, and drive DEIB and union collaboration efforts in a trauma-informed, equity-driven environment.

Another Source’s client, Crisis Connections, is recruiting a Senior Director of Human Resources to join their team in Seattle, WA. This is a hybrid role with the opportunity to work remotely 1-2 days per week. For the days you will be working on-site, there is free parking offered at the location in Downtown Seattle. 

Here is a little information on Crisis Connections and the role they are recruiting for: 

Crisis Connections is one of the largest crisis lines in the nation, serving individuals and families throughout Washington State with compassion, dignity, and equity. With over 50 years of experience, we provide critical support through a range of services including 24-hour crisis intervention, emotional support, resource referrals, and mental health access. Our programs—such as the 988 Suicide & Crisis Lifeline, WA Recovery Help Line, and King County 211—connect people in moments of crisis to life-saving care and resources. At Crisis Connections, we are committed to fostering a workplace that reflects the diverse communities we serve and empowers our team to make a meaningful impact every day. 

Learn more: https://www.crisisconnections.org/ 

Thriving employees means a thriving mission: 

• 100% Employer paid Medical, Dental & Vision Coverage  

• Generous Paid Time Off, Including 12 Paid Holidays  

• Discount on ORCA transit pass  

• Voluntary Life Insurance, and Short-term & Long-term Disability Insurance  

• Flexible Spending Accounts (FSA)  

• Retirement Plan  

• Employee Referral Bonuses  

• Free Parking in Downtown Seattle! 

Anticipated Salary Range: $150,000 - $165,000 per year, commensurate with experience. 

About the Role:   

Crisis Connections is seeking a strategic, mission-driven Senior Director of Human Resources to lead and evolve a dynamic HR function in alignment with our values, goals, and growth. This role is both strategic and hands-on, with responsibility for planning, developing, and implementing policies, programs, and initiatives that strengthen organizational effectiveness, talent development, and cultural alignment. 

Reporting directly to the CEO and serving on the Executive Leadership Team, the Senior Director will oversee all facets of Human Resources—including recruitment, retention, employee relations, compliance, workforce development, and DEIB initiatives—while managing a strong team of HR professionals. This leader will also serve as a key advisor on union relations, playing an active role in the grievance process and collective bargaining compliance in collaboration with external counsel. 

The role is pivotal in shaping the employee experience, driving performance management, and fostering an inclusive, equitable work culture that reflects the communities we serve. The position operates within a flexible team-based structure and will have the autonomy to make decisions that impact the entire organization, all while upholding Crisis Connections’ mission to support individuals in crisis with compassion and integrity. 

What You Will Be Doing: 

• Partner with senior leadership on workforce strategy, recruitment, and retention goals 

• Lead and evolve HR operations: employee relations, compliance, benefits, performance, talent acquisition, and workforce development 

• Co-lead union relationships, grievance processes, and CBA compliance in partnership with external counsel 

• Provide strategic and tactical oversight of policy development, organizational design, and process improvements 

• Facilitate leadership and employee development programs that foster growth, engagement, and accountability 

• Analyze and report on workforce data, trends, DEIB metrics, turnover, and engagement to inform decisions 

• Collaborate closely with the Chief DEIB Officer to embed equity across HR policies, compensation, and practices 

• Lead or support internal investigations, ADA accommodations, and leave administration with fairness and compliance 

• Stay current on legal, regulatory, and HR trends to drive proactive change 

Requirements:  

• Bachelor’s degree in Human Resources, Business Administration, or related field 

• Minimum 5 years of executive-level HR leadership 

• Strong labor relations experience, including CBA negotiation and union collaboration 

• Proven success in performance management, organizational change, and strategic planning 

• Advanced knowledge of employment law and HR best practices 

• Strong leadership, communication, and problem-solving skills 

• Experience with HRIS and data-driven decision-making 

Preferred Qualifications:  

• Excellent organizational, time management, and delegation abilities 

• Ability to thrive in fast-paced, high-accountability environments 

• Adept at balancing strategy with hands-on execution 

• Commitment to equity, inclusion, and mission-driven leadership 

Crisis Connections (CC) is committed to equal opportunity for all employees and applicants. CC does not discriminate with regards to hiring, assignment, promotion, or other conditions of staff employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender, gender identity, veteran status, disability, genetic information, or any other status protected under local, state or federal law. 

In accordance with the Americans with Disabilities Act, upon request, reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of our positions. 

Crisis Connections is an equal opportunity employer. We value having employees whose skills, experience and background reflect the diverse populations we serve. 

Another Source works with their clients, on a retained project basis.  We are committed to building inclusive candidate pools as we partner with hiring teams. Veterans, women, people of color, LGBTQIA+, and people with disabilities are encouraged to apply. As you read through the job posting and review the list of qualifications (required and/or preferred), please do not self-select out if you feel you do not meet every qualification. No one is 100% qualified. We encourage you to apply and share your story with us. 

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