Benefits Leave of Absence Manager
Another Source is partnering with the University of North Carolina at Charlotte to recruit a Benefits Leave of Absence (LOA) Manager to join the Human Resources team. This role oversees the administration of leave and disability programs for University faculty and staff, ensuring compliance with federal, state, and institutional regulations while delivering consistent, high-quality employee support.
The Benefits LOA Manager leads daily leave operations, supervises a team of two Benefits Consultants, and serves as a strategic partner to the Benefits Director. This position plays a critical role in managing complex and sensitive leave scenarios, balancing regulatory compliance with empathy and employee well-being.
Position Overview
The Benefits Leave of Absence Manager is responsible for managing the University’s Leave of Absence programs, including policy oversight, case management, compliance monitoring, and cross-functional coordination. The position ensures accurate processing, regulatory adherence, and clear communication while supporting continuous improvement in leave administration practices.
This role has two direct reports (Benefits Consultants).
Key Responsibilities
Leave of Absence Operations
- Oversee daily LOA operations, including case management, employee consultation, processing, and communication
- Ensure consistent and compliant application of leave policies and procedures across the University
- Collaborate with Payroll, Employee Relations, Legal, Workers’ Compensation, and HR partners to resolve issues and advance initiatives
- Maintain the Kronos LOA module, ensuring data integrity and timely transaction processing
- Manage benefits billing for employees on leave and direct staff on required tracking and follow-up
- Administer benefits related to employee or dependent deaths, bereavement leave, and community service leave
- Monitor HR ticketing systems to ensure timely and accurate responses to LOA requests
Training, Leadership, and Strategic Support
- Partner with the Benefits Director on strategic initiatives, policy development, documentation, and process improvements
- Deliver training and presentations to employees and managers on leave and benefits programs
- Provide backup support to the Benefits Director as needed
- Offer guidance on complex benefit cases, interpreting policies and regulations with a solutions-focused approach
Compliance and Reporting
- Monitor federal, state, and University regulatory requirements, including FMLA and HIPAA compliance
- Manage assigned annual reporting requirements, including bereavement, parental, voluntary shared, and bonus leave reporting
- Support Annual Personal Leave Offer and Leave Attestation processes
Supervision
- Recruit, supervise, and evaluate a team of two Benefits Consultants
- Establish performance goals, assign work, and monitor outcomes
- Provide coaching, training, and professional development
- Foster a collaborative, service-oriented team environment
Other Duties
- Participate in benefits- or HR-related projects and initiatives as assigned
Minimum Qualifications
- Bachelor’s degree in public administration, human resources, business administration, or related field, and 5+ years of professional work experience in benefits administration, including LOA and compliance, or equivalent combination of education and experience administering benefit programs may be considered.
- Strong knowledge of federal and state leave laws (i.e., FMLA).
- Exceptional communication, facilitation, and interpersonal skills.
- Proficiency in HRIS systems and advanced Excel skills, including vlookups, pivot tables, and data analysis.
- Prior direct supervision/management experience and proven ability to manage sensitive situations with discretion and professionalism.
Preferred Qualifications
- Proven leadership and project management skills.
- Ability to excel in a fast-paced, highly regulated environment with multiple stakeholders, working independently when needed.
- Public sector experience preferred.
- Strong problem-solving and time-management abilities.
Schedule and Salary
- Full-time, permanent position
- Hybrid work schedule: eligible for remote work one day per week after 90 days of employment
- Salary range: $75,321 – $80,000
UNC Charlotte Benefits Information
https://hr.charlotte.edu/benefits/benefits-overview/
Another Source partners with clients on a retained search basis and is committed to building inclusive candidate pools. Candidates are encouraged to apply even if they do not meet every listed qualification.
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